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Administrative Functions

  • Can I pay for purchase orders online?
  • How can I get a copy of my original invoice?
  • How do I access the NCM products without logging in each time?
  • How do I add a companion subscription to my existing subscription?
  • How do I add a facility to my subscription?
  • How do I add and or delete a contact?
  • How do I add more licenses to my subscription?
  • How do I add my company’s logo to Client Education materials?
  • How do I add quick links?
  • How do I change my password?
  • How do I change permission rights for a user?
  • How do I create a facility-specific crosswalk of diets?
  • How do I create and manage sticky notes/markup notes?
  • How do I create Facility Pages?
  • How do I customize the formulary database?
  • How do I download the backup PDF of NCM or PNCM?
  • How do I log in as an administrator?
  • How do I renew my subscription?
  • How do I request a quote/proforma invoice?
  • How do I run Usage Statistics for my subscription?
  • How do I update my IP ranges?
  • When do I need to log in as the administrator?

General Information

  • Can I reprint or adapt information from NCM/PNCM/SNCM?
  • How do I cite content from the NCM/PNCM/SNCM?
  • What are the technical specifications to run Nutrition Care Manual products on my computer?
  • Which compliance standards do the NCM products meet?

New NCM Users

  • Are translations of NCM® Client Education handouts available?
  • Can I pay with a purchase order?
  • Can my facility access the NCM® using our own intranet or electronic medical record?
  • Can NCM be shared institutionally across multiple sites?
  • Do subscribers affiliated with GPOs receive a discount?
  • Does NCM® have a mobile app?
  • How can I make NCM available offline to satisfy compliance requirements?
  • How do I access NCM® subscriber content?
  • How many people can access NCM® at one time?
  • How often is NCM® updated?
  • I work at a university. Can NCM® be accessed on campus and off campus?
  • Is a hard copy of NCM® available?
  • Is automatic NCM® renewal available?
  • Which internet browsers are supported by Nutrition Care Manual® products?
  • Who can I contact if I have questions?

Questions About the New Design

  • How do I add my logo to the client education handouts?
  • How do I customize the 1-day menu?
  • How do I print the client education handouts?
  • How do I view a nutrient analysis of the sample menus in the NCM?
  • What are Frequent Searches?
  • What are quick links?
  • Who can I contact if I have questions?

Technical Support

  • I am having problems accessing my subscription via the custom link.
  • What should I do if I don’t see the menu options in the green menu bar?