FAQs

Administrative Functions

  • How do I access the NCM products without logging in each time?

    Users who would like to set up automatic login are able to do so using a custom URL. Setting up a custom URL will allow users to log in without a username and password.

    These instructions will assist users who have subscriptions to NCM, PNCM, and/or SNCM. If you want to create a custom URL for all NCM products, note that the URL for each subscription will be different and you will need to follow these steps for each subscription.
     

    1. The Administrative or Technical contact for the subscription will need to log in with username and password from the homepage www.nutritioncaremanual.org . (See “How do I log in as an administrator?”)
    2. NOTE: If you currently access the manual via the intranet, click “Log Out” located in the upper right corner of the page. You will be brought to the homepage, where you will enter your username (email address) and password, which you should have received once your subscription was activated.
    3. You will be prompted to select which subscription you wish to access.
    4. Click on “Admin” in the upper right corner of the page.
    5. Click on “Subscription Profile” on the left side of the page.
    6. Click on “IP Address” link.
    7. Enter the EXTERNAL IP range(s) of your facility’s network that you want to use to access the NCM. To add additional ranges, click on the “Add More” icon.
    8. When done, click “Save IP Addresses.” At the bottom of the page, select “IP” as the Login Method Setup from the drop-down menu.
    9. Click “Update Login Method.”
    10. A custom URL will be generated and appear at the bottom of the page. You can use this URL to set up a link or icon on your computers or intranet to directly access NCM without using a username and password. Note: If using custom URL for any manual (NCM/PNCM/SNCM), the URL for each will be different.

  • How do I add a companion subscription to my existing subscription?

    • Log in as the Administrator contact for the NCM product you currently subscribe to at www.nutritioncaremanual.org  (see “How do I log in as an administrator?”)
    • Click on "Admin" in the top right corner of the screen.
    • Click on "Purchase Subscription" on the left side of the screen.
    • Select the new NCM subscription you want to purchase then clickContinue.”
      • Nte: When you begin the process to subscribe to another NCM product, the contact information will autofill with the current details on file. If you want to change the contact details for the new subscription, use the drop-down arrow where contact name appears to change it. This change will only apply to the new subscription being purchased.
    • If applicable, enter an Academy member number or promotion code and click "Continue."
    • Select how many companion subscription users should have access to your subscription and update quantity.
    • Select payment type, fill in payment details, and purchase subscription.
    • After your payment has processed, the NCM homepage. In the upper right corner, you will see a box with a drop-down arrow that you can use to toggle between NCM subscriptions.
    • Note: After payment is processed, you will automatically be logged in. Click "Log Out" before exiting the program if you don’t intend to view it right away.

  • How do I add a facility to my subscription?

    Health care facilities may need to orient users in how to access NCM subscriptions to ensure they are linking to the correct resource. Because NCM, PNCM, and SNCM are separate subscriptions that are purchased separately, users added to one product subscription will not automatically be added to the other product subscriptions. The NCM administrator can remedy this by adding the appropriate users to the desired NCM product account by following the steps below:
     

    1. The administrative contact for NCM, PNCM, or SNCM will need to log in with username and password from the homepage (see “How do I log in as the administrator?”). You will be prompted to select which subscription (NCM, PNCM, or SNCM) you wish to access when you log in with your username and password.
    2. Click on “Admin” in the upper right corner of the page.
    3. Click on the heading “Subscription Profile” on the left side of the page.
    4. Click on the “Facilities” heading, then click “Add New” on the right side of the page.
    5. Enter your facility’s information in the provided fields and click “Save Facility.”
    6. To assign a current user to a facility, first add your facility, then:
      1. Click the “Contacts” heading on the left side of the page.
      2. Select the contact currently listed.
      3. Go to the “Facility” field to click on the drop-down arrow to select a facility.
      4. Once selected, click “Save Profile.”
    7. The same can be done when adding new contacts to a subscription. If contacts are listed in multiple subscriptions, you must manually change their facility selection.
    8. When adding the same facility to other subscriptions (NCM, PNCM, SNCM, or NCM Diet Manual), repeat Steps 1 through 4. Once you have clicked “Add New,” you will see the heading “Add Related Facility.” Click the drop-down arrow, which will list all facilities currently listed in a subscription. Click on the facility you wish to add, and then click “Add Selected Facility.”

  • How do I add and or delete a contact?

    Note: Nutrition Care Manual (NCM), Pediatric Nutrition Care Manual (PNCM), and Sports Nutrition Care Manual (SNCM) are separate subscriptions. Users added to one subscription (NCM) will not automatically be added to the other subscriptions (PNCM or SNCM).

    1. Log in as the administrator for NCM, PNCM, or SNCM (see "How do I log in as an administrator?").
    2. Click on "Admin",  located at top right hand side of the page.
    3. Click on "Subscription Profile," located on the left navigation bar.
    4. Click on "Contacts" from the drop-down list.
    To add contacts:
    1. To the right, click on “Add New.”
    2. Fill out the remaining fields and click “Save Profile.”
      • If you wish to add a contact from your companion subscription, there will be a section called “Add Related Users” that will list all existing users. You can select which users from the companion subscription you wish to add to have active in the current subscription you are logged in to.
      • Select “User Role” from the drop-down list (administrative, technical, subscription user).
      • Note: Unless you want the person to be an administrative contact, leave the user type as “Subscription User.” Email addresses can only be used once.
    To update an email address:
           1. Click on the name who's email address will be updated.
           2. Go to the "Email address" field and type over what is currently listed.

    To delete contacts:
    1. Click on the name you wish to delete and below the contact information click ‘Delete’.
      • If there is only one administrative contact you will need to add another administrative contact before deleting the previous contact. Follow the steps to add new contacts to add a new administrative contact.
    2. Click "Save Profile."
     

  • How do I add more licenses to my subscription?

    You can add more subscribers to your account at any time. If you have multiple subscriptions to NCM products (NCM, PNCM, and SNCM), you will need to complete these steps for each product.

    The Administrator contact for the subscription will need to log in with username (email address) and password from the homepage (https://www.nutritioncaremanual.org). (See “How Do I Log in as an Administrator”)

    NOTE: If you currently access the manual via the intranet of a health care system and (not the internet), click “Log Out” on the top right of the page. You will be brought to the homepage where you will enter your username (email address) and password, which you should have received when your subscription was activated.

    • You will be prompted to select which subscription you want to access when you log in with your username and password.
    • Click on “Admin” on top right of the page.
    • Click on “Purchase Subscription” in the left navigation.
    • Select add more licenses to… (choose which NCM product to which you would like to add  licenses)
    • Fill in the number of subscriptions you want to add to your existing account.
    • You will receive a message that a Member Services Representative of the Academy of Nutrition and Dietetics will contact you about your order. The details of your order request will be accessible on the Subscription Detail page.

  • How do I add my company’s logo to Client Education materials?

    Single facility use: To add your company’s logo to Client Education materials, you must first log in as the NCM Administrator at www.nutritioncaremanual.org  (see "How do I log in as the administrator?").

    • Click on “Admin” at the top right corner of the page.
    • The "Logo" field is at the bottom of the "Subscription Detail" form.
    • Click on “Choose File” to select a picture from your computer.
    • Once you have selected a file, click “Save.”
    • The logo will appear in the upper right corner of all the Client Education documents accessible from the list on the left side of the Client Ed/Diets page.
      • Your logo will not appear in the Client Education handouts listed in the table that appears on the Client Ed/Diets page.
    Multiple facility use: To add a logo to the client education handouts:
    • Click on "Admin" in the upper right corner of the page
    • Click on "Subscription Profile" in the left navigation tab.
    • Click on "Facilities"
    • Click on the name of the logo (eg, General Hospital logo).
    • At the bottom of the facility information, you will see the logo field where you can choose your file.
    • Once you have uploaded your logo, it will appear on all client education html handouts for all the contacts/users listed under your facility or NCM subscription.

    Please Note:
    • Your file name for your logo cannot contain character spaces
    • Your file must be uploaded in .jpg, .png, or .gif format
    • The maximum width of your logo is 300px
    • Remember: Your logo will not appear in the Client Education handouts listed in the table that appears on the Client Ed/Diets page.

  • How do I add quick links?

    Quick links allow you to go directly to a bookmarked page with one simple click. All Subscription Users) can add quick links.

    To add quick links:

    1. Navigate to the page you want to set as a quick link.
    2. On the right side, below the green navigation bar, click on the plus sign (+).
    3. Click “Add to Quick Link.”
    4. All saved quick links will be listed on the homepage that displays after you log in. These links can be found in the middle of the page under the heading Quick Links.  See below:


     

  • How do I change my password?

    • Log in as the Admin for NCM, PNCM, or SNCM (see “How do I log in as the administrator?”).
    • Click on “Admin” in the top right corner of the page.
    • Click on "Subscription Profile."
    • Click on "Contacts."
    • Click on the name of the contact whose password you are changing.
    • Go to "Modify Password" at the bottom of the contact’s information, enter the new password, and click "Save."
    • The new password will be activated immediately.

  • How do I change permission rights for a user?

    • Log in as the administrator for NCM, PNCM, or SNCM (see “How do I log in as an administrator?”).
    • Click on “Admin” at the top right navigation of the page.
    • Click on "Subscription Profile" in the left navigation.
    • Click on “Contacts."
    • Click on the name of whose permission you wish to change.
    • Under “User Type,” click on the drop-down arrow to select permission type:
      • Administrative contact has the ability to make internal changes such as renew, customize formulary, add users, and change user permission.
      • Subscription user will have read-only access and cannot make changes.
      • Technical contact will be able to set up network access within the facility.

    Note: You can only have one billing contact per NCM, PNCM, or SNCM subscription. If you should need to change the billing contact, the individual must already be listed as a contact in your subscription. If the individual is already listed, go to “Detail” and in the drop-down window next to “Billing Contact” find their name, select it, and save. If the individual is not listed in the subscription:

    • Click “Contacts.”
    • On the far right hand side, click “Add New” and complete the “Add New Contact” form. Click on "Save Profile."
    • To change the billing contact, follow the above instructions.

  • How do I create a facility-specific crosswalk of diets?

    Folllow the instructions on the Crosswalk Template Tutorial (pdf) to help create a crosswalk of diets for your facility.

  • How do I create and manage sticky notes/markup notes?

    The administrative contact for the subscription will need to log in with his or her username and password from the homepage http://www.nutritioncaremanual.org. (See “How do I log in as an administrator?”)

    • Note: If you currently access the manual via the intranet, please click “Log Out” located in the upper right hand corner of the page. You will be brought to the homepage, where you will enter your user email and password, which were sent to the administrative contact upon subscribing to NCM, PNCM, and/or SNCM.
    • If you have subscriptions to NCM, PNCM, and/or SNCM, your username and password will be the same for all.
    • You will be prompted to select which subscription you wish to view once you have logged in with your username and password

    To add a note:

    1. Go to the page you wish the note to appear.
    2. On the left hand side, click on “Tool bar.”
    3. Click on “Add Note.”
    4. Complete the fields and click “Add Note” to save.

    To manage all notes:

    1. You must be logged in as the administrative contact.
    2. Click “Admin” located in the upper right corner of the page.
    3. Click “Markup Notes” on the left hand side of the page.
    4. From this table, you can view, modify, or delete any note. 

  • How do I create Facility Pages?

    The Administrative contact for the NCM/PNCM/SNCM subscription will need to login with their username (email address) and password from the homepage www.nutitioncaremanual.org (See “How do I log in as an Administrator?”).
    NOTE: If you currently access the manual via the intranet, click “Log out” located in the upper right corner of the page. You will be brought to the homepage where you will enter your username and password, which you should have received once your subscription was activated.
    If you have multiple subscriptions, you will be prompted to select which subscription you wish to access when you login with your username and password.

    To create a facility page:
    1. Click on “Admin” in the upper right corner of the page.
    2. Click on “Facility Pages” in the menu on the left side of the page
    3. Click on “New Page”
    4. The following page will apppear: 
            



     
      • Name the facility page in the Title section
      • Compose brief summary of what the page will consist of in the Summary section
      • To create a detailed crosswalk for your facility, select  “Nutrition Care Manual,” Diet Order Template” or “NCM Diet Manual Crosswalk”  from the Template drop-down menu.

     

    How to add content to Facility Pages

    As the administrator of your subscription, you can create pages by simply typing text or by copying and pasting content from an existing document.
    Additional notes:
    • You cannot add external hyperlinks to these sections.
    • If you copy and paste from another document, formatting should be retained, but may not be in all cases.
      • If yu cannot use your mouse to copy and paste, try using the keyboard commands (CNTRL + C for copy; CNTRL + V for paste).
      • Cpy and paste tools are also available in the toolbar.
    • Your facility is responsible for the maintenance of these pages and will need to check that all pages are accurate after pasting.
    • THE CONTENT IN THESE AREAS ARE IN NO WAY ENDORSED OR MANAGED BY THE ACADEMY OF NUTRITION AND DIETETICS.

    Where will the users be able to view the Facility Pages? 

    Once the facility page has been created, all users on your account will be able to see the “Facility Pages” heading by clicking on the “Client Ed/Diets” tab and scrolling to the end of the Conditions listed on the left side of the page.

  • How do I customize the formulary database?

    You can customize your subscription so that the formulary list appears with the nutritional solutions available at your facility displayed (with checkmarks) at the top. This will allow you to create an “electronic” formulary card for NCM users at your facility.
    Note: If you have subscriptions to multiple NCM products (NCM, PNCM, or SNCM), you will need to customize each formulary list separately.
    To start, you must login as the Administrator contact for your subscription at www.nutritioncaremanual.org  (see “How do I log in as an administrator?”).

    Note: If you currently access the manual via the intranet, click “Log Out,” located in the upper right corner of the page. You will be brought to the homepage where you will enter your username (email address) and password, which you should have received once your subscription was activated.
     

    1. If you have subscriptions to more than one NCM product, your username/password will be the same for all subscriptions.
    2. You will be prompted to select which subscription you want to access when you log in with your username and password.
    3. Click “Admin” at the top right corner of the page.
    4. Click “Formulary” on the menu on the left side of the page.
    5. Select formula type.
    6. To select the solutions, click on the boxes to the far right of each formula. To select all, click the “All” button located above the "Select" column..
    7. When you are done selecting the formulas to display for your staff, click “Save Selections” at the top of the table before selecting a new formula type.
    8. Repeat this process for all formula types you want to include.

     

  • How do I download the backup PDF of NCM or PNCM?

    You can download a backup PDF of NCM or PNCM to save to a flash drive or CD. 
    • NOTE: Your NCM backup files will be downloaded in a .zip format. This folder will contain three additional .zip subfolders with the essential backup information from NCM: NCM Conditions section, the NCM Client Education Handouts, and the NCM Diet Manual. 
    The administrive contact for the NCM subscriptions will need to log in wit their username (email address) and password from the homepage www.nutritioncaremanual.org . (See "How do I log in as an administrator?")
    • If you currently access the manual via the intranet, click "Log Out" located in the upper right corner of the page. You will be brought to the homepage where you will enter your username and password, which should have been received upon activation. 
    • If you have multiple subscriptions, you will be prompted to select which subscription you want to access when you log in. 
                     1. Click on "Admin" located int he upper right corner of the page. 
                     2. Click on "Download Backup NCM PDF" in the menu on the left side of the page.
                     3. Read and accept the disclosure regarding download the backup files once annually.
                     4. Once your download is complete, click on the icon to open. Click "Extract All Files" to
                          save to desired location. 
     


     
                 5. You will need to repeat these steps to download PDFs for each NCM product. 
    You may only download the PDF once; therefore, be prepared to download the PDF and save in a folder. 
     
     

  • How do I log in as an administrator?

    If you access NCM, PNCM, and/or SNCM via your intranet, click “Log Out” at the top right corner of the screen. You will be redirected to the NCM homepage where you will enter your email address and password that were sent to you when your subscription was activated.

    Note: If you have subscriptions to more than one NCM product (NCM, PNCM, and/or SNCM) your username (email address) and password will be the same for each NCM product. You will be prompted to select which subscription you wish to access when you log in with your username and password. You are now logged in as an administrator for the selected subscription.

    Once you are logged in as the Admin, you may implement the customization features.
    Click on the "Admin" button at the very top right hand corner of the page to view available functions.

    Administrator status allows you to do the following:

      • View detailed information regarding the subscription
      • Add/edit IP address information to allow seamless access without username/password login
      • Add/edit/delete facilities within your subscription
      • Add/edit/delete contacts within your subscription
      • View usage statistics for the past 2 months
      • Get a quote/pro forma invoice
      • Purchase additional NCM Products or adjust the number of licenses in your subscription  
      • Add facility pages
      • Add quick links
      • Customize the formulary
      • Renew your subscription


    Note: NCM product subscribers identified as “Subscription User” are unable to perform the tasks listed above. Subscription Users are limited to read-only access.

  • How do I renew my subscription?

    Note: NCM, PNCM, and SNCM are separate subscriptions, so if you subscribe to more than one NCM product, your renewal dates may be different depending on when your subscription was initially activated. You will need to repeat the following steps to renew each of your subscriptions.
     

    1. The subscription Admin will need to log in with their username and password at www.nutritioncaremanual.org. (see “How do I log in as the administrator?”)
     
    • Note: if you currently access the manual via the intranet, click “Log out” in the upper right corner the page. You will be taken to the homepage to enter your username and password, which you should have received when your subscription was activated.
     
    1. If you have multiple subscriptions, you will be prompted to select which subscription you are renewing.
     
    1. You will be directed to the homepage for the subscription you are renewing. In the upper middle of the page, below the green banner, you will see a box titled “Subscription.” In this box, click the “Renew Now” link. (See below.)



    You can also click on “Admin” in the upper right hand corner of the page to access the admin page. Click on the orange banner with the “Renew Now” link.

     
    1. Verify all information listed.
      • Optional: Enter an Academy member number or promotion code for an applied discount (if available). Click “Continue”.
     
    1. Verify the number of subscriptions you are renewing. If you have made any changes to the number of subscriptions you are renewing, click “Update Quantity.”
     
    1. Select payment type, agree to the terms and conditions, and click “Renew Subscription.”

  • How do I request a quote/proforma invoice?

    The Administrative contact for NCM/PNCM/SNCM subscriptions will need to log in with their username (email address) and password at www.nutritioncaremanual.org (see “How do I log in as an administrator?”).

    NOTE: If you currently access the manual via the intranet, click “Log Out” located in the upper right corner of the page. You will be brought to the homepage where you will enter your username (email address) and password, which you should have received once your subscription was activated.
     
    1. If you have a subscription to more than one NCM product, you will be prompted to select which product you want to access after you log in with your username and password.
    2. Click on “Admin” in the upper right corner of the navigation bar.
    3. Click on “Get Quote” in the navigation box on the left side of the page.
    4. Complete or update the given fields. When done, click “Create Quote.”
    5. Once done, you will be given an option to print or email a quote.
    6. To print, click “Print Quote” located in the upper left corner of the page. (see below)

            



           7.  Click "Log Out" in the upper right corner to exit. If you do not log out, you will be using one
                of the licenses/subscriptions on your account and may "block" another user from accessing 
                the NCM. 
     

  • How do I run Usage Statistics for my subscription?

    Usage statistics will help you determine how frequently your NCM subscription is being accessed by users. Only the Administrative contact for the NCM, PNCM, or SNCM subscription will be able to run usage statistics.
     

    1. Log in with your username and password from the homepage.  www.nutritioncaremanual.org . (See “How do I log in as the administrator?”).
     
    • Note: If you currently access the manual via the intranet, click “Log Out” in the upper right corner of the page. You will be brought to the homepage to enter your username (email address) and password, which you should have received when your subscription was activated.
    • If you have multiple subscriptions, you will be prompted to select which subscription you wish to access when you login with your username and password.
     
    1. Click on “Admin” located in the upper right corner of the page.
    2. Click on “Subscription Profile” on the left side of the page.
    4. Click on “Usage.”
    5. Your usage statistics will appear. Use the Filter Report function at the bottom of the statistics that appear on screen (see below) to select the date range you want to analyze


    6.  Click on “Download” on the right side of the list to download the results to an Excel spreadsheet and save for your records.


    The downloaded spreadsheet is editable, so you can adjust the format to your preference.

    Overflow:
    If the users accessing your subscription exceed the number you have purchased, you will not be able to access the manual. A record of this is documented, and you can see the overflow report in the table titled “Recent Log,” which appears at the bottom of the “Filter Reports” field. This report can be downloaded as an Excel spreadsheet. If you are experiencing overflow errors on your NCM account, increasing the number of licenses/subscriptions purchased is recommended.

  • How do I update my IP ranges?

    Setting up a custom URL will allow users to log in without a username and password. These instructions will assist users who have subscriptions to NCM, PNCM, and/or SNCM. Different IP ranges can be added for each subscription.

    • The administrative or technical contact for the subscription should log in with username and password from the home page (see “How do I log in as an administrator?”). Note: If you currently access the manual via the intranet, please click “Log Out,” located in the upper right hand corner of the page. You will be brought to the home page, where you will enter your username and password, which were sent to the administrative contact upon subscribing to the NCM. You will be prompted to select which subscription you wish to access after you log in with your username and password.
    • Click on “Admin” in the upper right hand corner of the page.
    • Click on “Subscription Profile” on the left hand side of the page.
    • Click “IP Address.”
    • Enter the external IP ranges of the computers you want to be able to access the NCM. To add additional ranges, click on the “Add More” icon. When done, click “Save IP Addresses” and at the bottom of the page choose “IP” as the log-in method setup.

  • When do I need to log in as the administrator?

    If you were listed as an administrative contact in your NCM/PNCM/SNCM account, then you are able to log in as such and accomplish the following tasks:

    • Subscription additions or changes to your NCM/PNCM/SNCM account (password changes, updating contact information, etc)
    • Renewal of your NCM/PNCM/SNCM subscriptions
    • Formulary customization
    • Electronic highlighting
    • Adding facilities and Facility Pages
    • Custom URL setup

General Information

  • Can I reprint or adapt information from NCM/PNCM/SNCM?

    Client Education Materials
    If you wish to distribute NCM client education materials to patients and clients, you are not required to seek Academy permission. However, because client education materials are protected by copyright, you may not modify any portion of the handout EXCEPT patient-specific recommendations added to the clearly marked Notes and Sample Menu sections in the documents without prior written consent of the Academy.

    All Other Materials
    To obtain permission to reprint or adapt any other material from the NCM, PNCM, and/or SNCM for publication in another source (print or electronic), complete this form and attach it to an email to the Academy’s permissions editor (aswarn@eatright.org).  

  • How do I cite content from the NCM/PNCM/SNCM?

    If you want to cite the website for any NCM product as a whole and are using the American Medical Association’s (AMA) citation style, it should appear as this (using the PNCM as an example):

    Academy of Nutrition and Dietetics. Pediatric Nutrition Care
    Manual. http://www.nutritioncaremanual.org. Accessed [date you visited the site].

    Note, however, that most peer-reviewed publications will require that citations for online material are directed to the specific page from which content was retrieved. Using the AMA citation style for a specific page would be:

    Academy of Nutrition and Dietetics. Pediatric Nutrition Care Manual. [Page Title, including condition name]. [URL for specific page]. Accessed [date].


    Because NCM products are updated annually, note that it is critical that your citation includes the date you accessed the material.

    Beginning with the 10th edition, the AMA Manual of Style (published in 2007) advises authors to print a hard copy of electronic sources they cite, in case the electronic version is replaced or deleted.


    Other style manuals may order the information in a slightly different way, but will require the same basic information:

    • Name of institution (Academy of Nutrition and Dietetics)
    • Name of website (Nutrition Care Manual, Pediatric Nutrition Care Manual, Sports Nutrition Care Manual, or NCM Diet Manual)
    • Page title
    • URL
    • Access date

  • What are the technical specifications to run Nutrition Care Manual products on my computer?

    The following browsers (or any updated versions of those listed) are recommended for accessing NCM products online:

    • Microsoft Internet Explorer v10.0
    • Mozilla Firefox v59
    • Apple Safari v10.0
    • Google Chrome v65
    • Adobe Acrobat DC

    Other technical specifications:
    • Javascript and cookies must be enabled on your browser in order to use the NCM website. To confirm that cookies are enabled on your browser, check the bottom of the display here.
    • Disable pop-up blockers so that new browser windows can launch when you access printer-friendly client education handouts, references, and external websites.

    If you are unable to log in, or if you are receiving the error message, “Your subscription currently requires IP Authentication,” send an email describing the issue to NCMSupport@eatright.org.

  • Which compliance standards do the NCM products meet?

    • All NCM products are consistent with the Centers for Medicare & Medicaid Services’ Interpretive Guidelines for the Hospital Conditions of Participation.
    • NCM meets the Joint Commission’s Hospital Accreditation Standards.
    • NCM complies with DNV's National Integrated Accreditation for Healthcare Organizations (NIAHO) accreditation program.


    Note that NCM has been named the preferred diet manual by the Healthcare Facilities Accreditation Program. Click here for more information about regulations.

Questions About the New Design

Technical Support

  • I am having problems accessing my subscription via the custom link.

    Accessing NCM Products via intranet
    If you are experiencing difficulty accessing NCM products via the intranet (eg, you receive a message that “Your subscription requires IP Authentication…”):
    Go to www.nutritioncaremanual.org  (do not click on your facility’s link)

    1. Log in as the administrator or technical contact with your username (email address) and password. If you do not know your login information, contact NCMSupport@eatright.org.
    2. Click on the “Admin” link in the upper right corner of the screen.
    3. On the menu on the left-hand side of the page, click on “Subscription Profile”
    4. Click on “IP Address.”
    5. Under your “Facility” name, you will see the list of external IP addresses for your facility.
    6. To delete a listed range, click “Delete” next to that row
    7. To add a range, click “+ Add More.” Please note, you must add the external IP. address(s) of your facility’s network and not the IP address of each individual PC.
    8. When done, click “Save IP Addresses.”
    9. Before testing your link via your intranet, please click “Log Out” in the upper right hand corner.

    Appearance of NCM on Screen
    If you are experiencing issues with how the NCM/PNCM/SNCM appears on your screen (eg, blank boxes in the menu bar or missing menu bar), make sure you are using any of the following browsers (or any updated versions of those listed):  
    • Microsoft Internet Explorer v10.0
    • Mozilla Firefox v59
    • Apple Safari v10.0
    • Google Chrome v65
    • Adobe Acrobat DC
    Javascript and cookies must be enabled on your browser to access the NCM products. An enabled pop-up blocker is not recommended, as new browser windows will be launched to display printer-friendly client education materials, references, and external websites

     

  • What should I do if I don’t see the menu options in the green menu bar?

    If you do not see menu options in the green menu bar in the Nutrition Care Manual, you are viewing the site in Internet Explorer's Compatibility Mode, which causes issues in rendering some newer features of HTML.

    To fix this:

    1. Go to Internet Explorer and click the Alt key to temporarily display the menu bar and click on Tools.
    2. Click on Compatibility View Settings.
    3. If there is a checkmark in the box for “Display intranet sites in compatibility view, click the box to remove the checkmark.