FAQs

Administrative Functions

  • How do I add a companion subscription to my existing subscription?

    • Log in as the administrator for NCM, PNCM, or SNCM (see “How do I log in as an administrator?”)
    • Click on "Admin" in the top right corner of the navigation.
    • Click on "Purchase Subscription" in the left navigation. 
    • Select the manual you wish to purchase, then continue.
      • Note: The current contact information listed for your Nutrition Care Manual(NCM) will prepopulate for this manual. If you wish to change this information, please use the drop-down arrow next to the contact’s name to change. This change will not carry over to the NCM.
    • Enter an Academy member number or promotion code if applicable and click "Continue."
    • Select the number/quantity of companion subscriptions you wish to have and update quantity.
    • Select payment type, complete the fields, and purchase subscription.
    • After payment has processed, you will be taken to the homepage of your manual. In the upper right hand corner, a box with a drop down arrow will appear. Here, you will be able to toggle from one manual to another. 
      • Note: After payment is processed you will automatically be logged in. If you choose to not view immediately, please click "Log Out" before exiting.

  • How do I add a facility to my subscription?

    Note: Nutrition Care Manual (NCM), Pediatric Nutrition Care Manual (PNCM), and Sports Nutrition Care Manual (SNCM) are separate subscriptions, and users added to one subscription (NCM) will not automatically be added to the other subscriptions.

    1. The administrative contact for NCM, PNCM, or SNCM will need to log in with username and password from the home page (see “How do I log in as an administrator?”). You will be prompted to select which subscription you wish to access when you log in with your username and password. 
    2. Click on “Admin” in the upper right hand corner of the page.
    3. Click on the heading “Subscription Profile” on the left hand side of the page.
    4. Click on the “Facilities” heading, then click “Add New” on the right hand side.
    5. Enter the facility’s information in the provided fields and click “Save Facility.”
    6. To assign a current user to a facility, first add your facility, then:
      1. Click the “Contacts” heading on the right hand side.
      2. Select the contact currently listed.
      3. Go to the “Facility” field to click on the drop-down arrow to select a facility.
      4. Once selected, click “Save Profile.”
    7. The same can be done when adding new contacts to a subscription. If contacts are listed in multiple subscriptions you must manually change their facility selection.
    8. When adding the same facility to other subscriptions (NCM, PNCM, or SNCM), repeat Steps 1 through 4. Once you have clicked “Add New,” you will see the heading “Add Related Facility.”  Click the drop-down arrow, which will list all facilities currently listed in a subscription. Click on the facility you wish to add, and then click “Add Selected Facility.” 

  • How do I add and or delete a contact?

    Note: Nutrition Care Manual (NCM), Pediatric Nutrition Care Manual (PNCM), and Sports Nutrition Care Manual (SNCM) are separate subscriptions. Users added to one subscription (NCM) will not automatically be added to the other subscriptions (PNCM or SNCM).

    1. Log in as the administrator for NCM, PNCM, or SNCM (see “How do I log in as an administrator?”).
    2. Click on “Admin,” located at top right hand side of the page.
    3. Click on “Subscription Profile,” located on the left navigation bar.
    4. Click on “Contacts” from the drop-down list.
    To add contacts:
    1. To the right, click on “Add New.”
    2. Fill out the remaining fields and click “Save Profile.”
      • If you wish to add a contact from your companion subscription, there will be a section called “Add Related Users” that will list all existing users. You can select which users from the companion subscription you wish to add to have active in the current subscription you are logged in to.
      • Select “User Role” from the drop-down list (administrative, technical, subscription user).
      • Note: Unless you want the person to be an administrative contact, leave the user type as “Subscription User.” Email addresses can only be used once.
    To delete contacts:
    1. Click on the name you wish to delete and below the contact information click ‘Delete’.
      • If there is only one administrative contact you will need to add another administrative contact before deleting the previous contact. Follow the steps to add new contacts to add a new administrative contact.
    2. Click "Save Profile."
     

  • How do I add more users/licenses to my subscription?

    You can add more users  to your account at any time. If you have companion subscriptions (NCM, PNCM, or SNCM) you will need to complete these steps for each subscription.

    • Log in as the administrator for NCM or PNCM (see “How do I log in as an administrator?”)
    • Click on “Admin” in the top right navigation.
    • Click on "Purchase Subscription."
    • Select which manual you would like to add licenses to. 
    • Fill in the number of subscriptions you want to add to your existing account.
    • You will receive a message that states an Academy representative will contact you about your order.
    • Click on "Detail" to view your order request.

  • How do I add my company's logo?

    To add your company’s logo to the client education documents, you must first log in as the administrative contact (see "How do I log in as an administrator?").
    NOTE: Internet browsers only support image files in .jpg , .png , or .gif formats.

    • Click on “Admin” at the top right hand side of the page. The "Logo" field is at the bottom of the "Modify Subscription" form.
    • Click on “Choose File” to select a picture from your PC. ** PLEASE NOTE: The filename cannot have any spaces in it**
    • Once you have selected a file, click “Save.”
    • The logo will appear in the upper right hand corner of all the client education documents that you download. 
    To add a different logo for multiple facilities:
    • Click on "Admin" in the upper right corner of the page
    • Click on "Subscription Profile" in the left navigation tab.
    • Click on "Facilities" 
    • Click on the name of the facility you wish to add the logo to.
    • At the bottom of the facility information, you willl see the logo field in which you can choose your file. 
    • Once you have uploaded your logo, this logo will appear for all the contacts/users listed under this facility.
    Please Note: If you are accessing the manual via a custom URL, each facility listed must have a unique external IP address to  add a different logo for each facility. To add the external IP address for each facility , please see "How do I set up a custom URL for NCM, PNCM, and/or SNCM?". 
     

  • How do I change a password?

    • Log in as the administrator for NCM, PNCM, or SNCM (see “How do I log in as an administrator?”).
    • Click on “Admin” in the top right corner of the navigation.
    • Click on "Subscription Profile."
    • Click on "Contacts."
    • Click on the name of the contact whose password you wish to change.
    • Go to "Modify Password" at the bottom of the contact's information and enter the password of your choice and click "Save."
    • The new password will be activated immediately.

  • How do I change permission rights for a user?

    • Log in as the administrator for NCM, PNCM, or SNCM (see “How do I log in as an administrator?”).
    • Click on “Admin” at the top right navigation of the page.
    • Click on "Subscription Profile" in the left navigation.
    • Click on “Contacts."
    • Click on the name of whose permission you wish to change.
    • Under “User Type,” click on the drop-down arrow to select permission type:
      • Administrative contact has the ability to make internal changes such as renew, customize formulary, add users, and change user permission.
      • Subscription user will have read-only access and cannot make changes.
      • Technical contact will be able to set up network access within the facility.

    Note: You can only have one billing contact per NCM, PNCM, or SNCM subscription. If you should need to change the billing contact, the individual must already be listed as a contact in your subscription. If the individual is already listed, go to “Detail” and in the drop-down window next to “Billing Contact” find their name, select it, and save. If the individual is not listed in the subscription:

    • Click “Contacts.”
    • On the far right hand side, click “Add New” and complete the “Add New Contact” form. Click on "Save Profile."
    • To change the billing contact, follow the above instructions.

  • How do I create a facility - specific crosswalk of diets
  • How do I create a quote/proforma invoice?

    The Administration contact for NCM/PNCM/SNCM subscriptions will need to login with their username and password at the homepage of www.nutritioncaremanual.org (see “How do I login as the administrator”).
     
    NOTE: If you currently access the manual via the intranet, please click “Log Out” located in the upper right hand corner of the page. You will be brought to the homepage where you will enter your user email and password which were sent to the administration contact upon subscribing.

    1. If you have more than one manual, you will be prompted to select which manual you wish to access after you login with your username and password.
    2. Click on “Admin” in the upper right hand corner of the navigation bar.
    3. Click on “Get Quote” in the left navigation box.
    4. Complete or update the given fields. When done, click “Create Quote”.   
    5. Once done you will be given an option to print or email a quote.
    6. To print, click “Print Quote” located on the upper left corner of the face of the document. (see below)
    1. Click “Log out” in the upper right corner navigation bar to exit. NOTE: While you are logged in the system, you are utilizing a subscription, so please always “log out” when done.
    2. When you receive your purchase order number, you can login in the same way to renew your subscription as well

     
     
     

  • How do I customize the formulary database?

    You can customize your subscription so that the nutritional solutions available at your facility are displayed with checkmarks at the top of the formulary list. If you have subscriptions to multiple manuals ( NCM, PNCM, and/or SNCM) you will need to customize each formulary list separately.

    The administrative contact for NCM, PNCM, or SNCM (see “How do I log in as an administrator?”) for the subscription will need to log in with username and password from the home page. Note: If you currently access the manual via the intranet,please click “Log Out” located to the left of the search box. Youwill be brought to the homepage where you will enter your useremail and password, which were sent to the administrationcontact upon subscribing to NCM/PNCM/SNCM.

    1.  If you have subscriptions to more than one manual (NCM/PNCM/SNCM) your username/password will be the same for all subscriptions.
    2.  You will be prompted to select which subscription you wish to access when you log in with your username and password.
    3.  Click “Admin” at the top right hand corner of the page.
    4.  Click “Formulary” from the left navigation tab.
    5.   Select the formula type.
    6.  Select the solutions by checking the boxes on the far right each formula. There is an “All” button located above the "Select" column if you want all solutions to be selected.
    7.  When you are done selecting the solutions you would like to display for your staff, click “Save Selections” at the top of the solutions table before selecting anew solution type.
    Remember:  that a solution can be used for either or both oral and tube feeding. Just because you select a solution for use as an oral solution does not mean that that solution is also de-selected as a tube feeding.

  • How do I download the Back-UP PDF of NCM or PNCM

    You can now download the back-up PDF of NCM and/or PNCM manual to burn to a CD.
    The Administrative contact for the NCM/PNCM subscriptions will need to log in with their username and password from the homepage www.nutritioncaremanual.org  (See “How do I login as an Administrator”).

    • NOTE: If you currently access the manual via the intranet, please click “Log Out” located in the upper right hand corner of the page. You will be brought to the homepage where you will enter your user email address and password, which were sent to the administration contact upon subscribing to NCM/PNCM.
    • If you have multiple subscriptions, you be prompted to select which subscription you wish to access when you login with your username and password.
    1. Click on “Admin” located in the upper right hand corner of the page.
    2. Click on “Download Backup NCM PDF” in the left navigation bar.
    3. Review the content regarding downloading the PDF then click “Download”.
    4. If you also have the Pediatric Nutrition Care Manual®, you will need to repeat the steps above.
     
     
    You may only download the PDF once, therefore please be prepared to download the PDF and save in a folder that you can access to later burn a CD.

  • How do I log in as an administrator?

    If you access NCM, PNCM and/or SNCM via your intranet, click “Log Out” at the top right corner of the screen. You will be redirected to the home page where you will need to enter your user email and password, which was sent to you upon subscribing to NCM, PNCM, and/or SNCM. Note: If you have subscriptions to more than one manual (NCM, PNCM, and/or SNCM) your username and password will be the same for each manual. You will be prompted to select which subscription you wish to access when you log in with your username and password. You are now logged in as an administrator for the selected subscription.

    • You may navigate NCM, PNCM, and/or SNCM as this type of user and implement the customization features.
    • Click on the "Admin" button at the very top right hand corner of the page to view available functions.
    • Administrator status allows you to do the following:
      • View detail information of the subscription
      • Add/edit IP address information
      • Add/edit/delete facilities within your subscription
      • Add/edit/delete contacts within your subscription
      • View usage statistics for the past 2 months
      • Order back-up CDs
      • Get a quote/proforma invoice
      • Purchase additional manuals or additional subscriptions
      • Add facility pages
      • Add quick links
      • Customize formulary
      • Renew your subscription

    Note: Nonadministrative users of NCM, PNCM, and SNCM are unable to perform the above tasks.

  • How do I purchase and download the client education materials for use in my EMR/EHR?

    You must be logged in as the administrator on your NCM, PNCM, or SNCM subscription to purchase and download the client education materials. To access the files, you must have a current active subscription and maintain the subscription. You can purchase and download only one copy of each product (NCM/PNCM/SNCM) annually. Each download is $35 per product. Updated client education files will be available after each product update. Follow these easy steps to purchase and download the files:

    • Log in as the administrator to your NCM, PNCM, or SNCM subscription.
    • Click on “Admin" at the top right corner of the page.
    • Click on “Purchase Client Education" on  the left hand side navigation.
    • Fill out purchase information with payment information. You must agree to the license agreement before purchase. Note: Processing payment may take up to 1 minute. Please be patient while payment is processing and do not refresh your page.
    • Click on “Download Client Education Files" in the left navigation.
    • You can download either PDF or TXT/XML files. Note: You have 5 days or 3 attempts to download your purchase. Please be sure you are at the computer where you will store the items.
    • Save the files somewhere you can easily locate them on your computer.

  • How do I renew my subscription?

    Note:  If you have multiple subscriptions (NCM, PNCM, SNCM), your renewal dates may be different depending on when you first purchased your subscription. You will need to repeat the steps below for each manual in order to renew.

    1. The Administration Contact for the subscription will need to log in with their username and password. (see “How do I log in as the administrator?”)
    • Note:  if you currently access the manual via the intranet, please click “Log out” located in the upper right hand corner the page. You will be taken to the homepage where you will be able to enter your username and password, which were sent to the administration contact upon subscribing to the manual.
    • If you have multiple manuals, you will be prompted to select which subscription you wish to access after you have logged in with your username and password.
    1.  A. Once selected, you will be at the homepage where you will see in the upper middle of the page below the green banner, a box titled “Subscription”. Here will show how many days are left to renew as well as the “Renew Now” link. Click on the “Renew Now” link.  (See below)
                   



     B. You can also click on “Admin” in the upper right hand corner of the page to access the admin page. Here you will see        an orange banner with the “Renew Now” link. Click on the link.
    1. Please verify all information listed, enter an Academy member number or promotion code if available for an applied discount. The member number or promotion code is optional. Click “Continue”.
    2. Verify quantity, if any changes are made please  click “Update Quantity”.
    3. Select payment type, agree to the terms and agreement and click “Renew Subscription”.
       

  • How do I set up a custom URL for NCM, PNCM, and/or SNCM?

    Setting up a custom URL will allow users to log in without a username and password. These instructions will assist users who have subscriptions to NCM, PNCM, and/or SNCM. Different IP ranges can be added for each subscription.

    • The administrative or technical contact for the subscription should log in with username and password from the home page (see “How do I log in as an administrator?”). Note: If you currently access the manual via the intranet, please click “Log Out,” located in the upper right hand corner of the page. You will be brought to the home page, where you will enter your username and password, which were sent to the administrative contact upon subscribing to the NCM. You will be prompted to select which subscription you wish to access after you log in with your username and password.
    • Click on “Admin” in the upper right hand corner of the page.
    • Click on “Subscription Profile” on the left hand side of the page.
    • Click “IP Address.”
    • Enter the external IP ranges of the computers you want to be able to access the NCM. To add additional ranges, click on the “Add More” icon. When done, click “Save IP Addresses” and at the bottom of the page choose “IP” as the log-in method setup.
    • Click “Update Log-In Method” to finish. A custom URL will be generated at the bottom of the page. Use this URL to set up a link or icon on your computer to directly access NCM without using a username and password. Note: The custom URL will be different for each manual you have access to (NCM, PNCM, and/or SNCM). Repeat the above steps for each companion subscription.

  • How to add quick links.

    Quick links will allow you to go directly to a page with one simple click. Both administrative contacts and subscription users (those who access the manual via custom URL) can add quick links.
     

    1. Navigate to the page you wish to create as a quick link.
    2. On the left hand side, at the top of the navigation bar, click on  “Toolbar”
    3. Click “Add to Quick Link”.
    4. All quick links that are saved will be listed on the homepage after logging in, located the middle of the page under the heading Quick Links.

     
     

  • How to create and manage sticky notes/markup notes?

    The Administration contact for the subscription will need to log in with their username and password from the homepage http://www.nutritioncaremanual.org . (see “How Do I Log in as an Administrator”)

    • Note: If you currently access the manual via the intranet, please click “Log Out” located in the upper right hand corner of the page. You will be brought to the homepage where you will enter your user email and password, which were sent to the administration contact upon subscribing to NCM/PNCM and/or SNCM.
    • If you have subscriptions to NCM, PNCM, and/or SNCM, your username and password will be the same for all.
    • You will be prompted to select which subscription you wish to view once you have logged in with your username and password
     
    To add a note:
    1. Go to the page you wish the note to appear.
    2. On the left hand side, click on “Tool bar”.
    3. Click on “Add Note”.
    4. Complete the fields and click “Add Note” to save.
     
    To manage all notes:
    1. You must be logged in as the administrative contact.
    2. Click “Admin” located in the upper right corner of the page.
    3. Click “Markup Notes” on the left hand side of the page.
    4. From this table, you can view, modify or delete any note. 

  • How to create Facility Pages?

    The Administrative contact for NCM/PNCM/SNCM subscription will need to login with their username and password from the homepage www.nutitioncaremanual.org (See  “How do I log in as an Administrator).

    • NOTE:  If you currently access the manual via the intranet, please click “Log out” located in the upper right hand corner of the page. You will be brought to the homepage where you will enter your user email and password, which were sent to the administrative contact upon subscribing to NCM/PNCM and/or SNCM.
    • If you have multiple subscriptions, you will be prompted to select which subscription you wish to access when you login with your username and password.
    1. Click on “Admin” in the upper right corner of the page.
    2. Click on “Facility Pages” on the left hand side
    3. Click on “New Page”
    4. You will see the following page below:
    • Title allows you to name your page
    • Summary allows you to give a brief summary of what the page will consist of
    • “Template” field allows you to select  “ Nutrition Care Manual® Diet Order Template” to create a detailed crosswalk for your facility
    How to add content to Facility Pages?
    As the administrator of your subscription, you can create pages by simply typing text or by copying and pasting content from an existing document.
    NOTE: If you copy and paste from another document, formatting should be retained, but may not be in all cases. Your facility is responsible for the maintenance of these pages and will need to check that all pages are accurate after pasting. If you cannot use your mouse to copy and paste, try using the keyboard commands (CNTRL + C  for copy; CNTRL + V for paste). Copy and paste tools are available as well in the toolbar. THE CONTENT IN THESE AREAS ARE IN NO WAY ENDORSED OR MANAGED BY THE ACADEMY OF NUTRITION AND DIETETICS.
    Where will the users be able to view the facility pages?
    Once the facility page has been created, all users on your account will be able to see the “Facility Pages”  heading by clicking on the “Client Ed/Diets” tab and scroll towards the bottom of the list of conditions on the left hand side.
     

  • How to run usage statistics.

    The Administrative contact for NCM/PNCM/SNCM subscription will need to log in with their username and password from the homepage www.nutritioncaremanual.org . (See “How do I log in as an Administrator).

    • NOTE: If you currently access the manual via the intranet, please click “Log Out” located in the upper right hand corner of the page. You will be brought to the homepage where you will enter your user email address and password, which were sent to the administration contact upon subscribing to the NCM/PNCM and/or SNCM.
    • If you have multiple subscriptions, you will be prompted to select which subscription you wish to access when you login with your username and password.
    1. Click on “Admin” located in the upper right hand corner of the page.
    2. Click on “Subscription Profile” on the left hand side of the page.
    3. Click on “Usage”.
    4. At the very bottom of your current usage stats in view, you are able to filter the report by  the start and end date.


            5.  Click on “Download” on the right hand side of the list. This will allow you to download the results to an excel spreadsheet to save for your records.  
     
    PLEASE NOTE:  Once downloaded to an excel spreadsheet, you can manipulate the format as needed. 

  • When do I need to log in as the administrator?

    If you were listed as an administrative contact in your NCM/PNCM/SNCM account, then you are able to log in as such and accomplish the following tasks:

    • Subscription additions or changes to your NCM/PNCM/SNCM account (password changes, updating contact information, etc)
    • Renewal of your NCM/PNCM/SNCM subscriptions
    • Formulary customization
    • Electronic highlighting
    • Adding facilities and Facility Pages
    • Custom URL setup

General Information

  • Can I reprint or adapt information from NCM/PNCM/SNCM?

    If you wish to reprint or adapt material from the Nutrition Care Manual for publication in another source (either print or electronic), contact the permissions editor (aswarn@eatright.org) for more information. Please make sure to fill out this FORM and attach it to your email.

    Client Education Materials: You do not need to seek permission to distribute the client education materials to patients. Client education materials are protected by copyright law. With the exception of adding patient-specific recommendations in the Notes section clearly marked in the client education handouts, no part of the handouts may be modified without prior written consent of the publisher.

  • Do the Nutrition Care Manual products meet Joint Commission's Hospital Accreditation and other compliance standards?

    The Nutrition Care Manual (NCM) is consistent with the Centers for Medicare & Medicaid Services’ Interpretive Guidelines for the Hospital Conditions of Participation.

    NCM meets the Joint Commission’s Hospital Accreditation Standards.

    NCM has been named the preferred diet manual by the Healthcare Facilities Accreditation Program.

    NCM complies with DNV's NIAHOTM accreditation program.

    For more information about the survey process, see Tips and Tools to Prepare for Surveys.

  • How do I cite NCM/PNCM/SNCM?

    Below are different examples of commonly used ways to cite information from the Nutrition Care Manual.

    The American Medical Association style citation for entire NCM Web site would be:

    Citation for a specific page would be:

    • Academy of Nutrition and Dietetics. Nutrition Care Manual. [Name of page]. [URL for specific page]. Accessed [Month Day, Year].

    Other style manuals may order the information in a slightly different way, but will require the same basic information: name of institution; name of website; page title; URL; and access date. The access date is essential data, because NCM is updated annually. Note that the new (10th edition) of the AMA Manual of Style advises authors to print a hard copy of electronic sources they cite, in case the electronic version is replaced or deleted.

  • What are the technical specifications to run Nutrition Care Manual products on my computer?

    For best results when using Nutrition Care Manual products, using one of the following browsers is recommended:

    • Microsoft Internet Explorer version 8.0 and above
    • Mozilla Firefox version 3.5 and above
    • Apple Safari
    • Google Chrome

    Other technical specifications:

    • A recent version (7.0 and above) of Adobe Acrobat is recommended.
    • Javascript and cookies must be enabled on your browser in order to use this website. To confirm that your browser is remembering cookies, please check the bottom of the display here. If you refresh the page, the long string next to “Cookies Enabled” should remain the same. If the value changes, it means your browser is not remembering your cookies.
    • Disable pop-up blockers so that new browser windows can launch for printer-friendly client education, references, and external websites.

    If you are having issues with your username and password, or if you are receiving a message that states, “Your subscription currently requires IP Authentication,” please contact support@nutritioncaremanual.org.

Questions About the New Design

  • How do I access the client education?

    • Click on the Client Ed/Diets tab, then on the associated condition. There you will see a list of handouts for your clients.
    • Click on the handout you want. Here you can read the educational piece, customize the menu (see Menu Tutorial), and print the client education piece.

  • How do I access the conditions within NCM?

    Click on the NCM tab and then on Conditions. You will now find all practice information under the specific topic, including overview, risk screen, Nutrition Care Process, and references for each condition.

  • How do I access the nutrient analysis?

    The items in the 1-day sample menus are linked to the USDA Nutrient Database. Page down to the onscreen 1-day menu to click on the nutrient analysis.

  • How do I add my logo to the client education handouts?

    Administrators can add their facility logo in the administration section of the site. This will allow the logo (or other graphic if you choose) to show up on client education handouts when printed.

  • How do I adjust the font size of the client education handouts?

    Choose Normal or Large when preparing your client education to print.

  • How do I customize the 1-day menu?

    You can create your own 1-day menu from foods in the USDA Nutrient Database. A link to the step-by-step tutorial on how that is done can be found on the Client Ed/Diets landing page.

  • How do I print the client education handouts?

    • Click on “Download Client Ed.” You will be prompted to customize the contact information for you and your client, as well as add notes.
    • You can print all of the information, or just pieces. Click the parts you’d like to print, or click “All Content” if you want to print the whole thing.

  • What are Frequent Searches?

    NCM tracks the terms you search for most often. You can link directly to the search results from here by clicking on the term.

  • What are Quick Links?

    Quick Links link directly to sections or client education materials within the manual. Creating Quick Links is an easy way to access frequently used content. When you are on a page you want to link to, expand the Toolbar and click on “Add to Quick Links.”

  • What is the first page I see when I log in?

    This is your Home Page. Here you can see FAQs, subscription renewal details, Quick Links, News, and your custom Facility Pages. Click on the picture of the house whenever you want to get back to the Home Page.

  • Where/what is the Toolbar?

    The toolbar is located on the top of the left menu. Available tools include the ability to adjust the size of the site’s font, add notes, create Quick Links, and highlight text.

  • Who can I contact if I have questions?
  • Why are the client education handouts in this new format?

    • We are working on becoming more EMR/EHR compliant, as we have heard from our subscribers that this is important.
    • The menus now link to the USDA Nutrient Database and have detailed nutrient analysis. This format allows for you to create your own customized menus that link to the database.
    • The previous PDFs did not allow for much customization, and this format allows you to customize the handouts to better serve your clients.
      • Please see menu customizations, font size, which part to print, and future customizations.

Technical Support

  • I am having problems accessing my subscription via the custom link.

    We recently updated the NCM site and our firewall.
     
    If you are experiencing issues with the way NCM looks on your screen (eg. Blank boxes in the menu bar) , please see “Technical Specifications” below.
     
    If you are experiencing difficulty accessing NCM through your organization’s Custom URL (or link, icon, shortcut, Web link, etc), please try the following steps to ‘reset’ your link:
     
    Please go to www.nutritioncaremanual.org (please do not click on your facility’s link)

    1.     Log in as an administrator with your user name and password

    o    If you do not know your administrative log in information, please email support@nutritioncaremanual.org

    2.     Click on the “Admin” link at the top right of the screen

    3.     On the left-hand side menu, click on “Subscription Profile”

    4.     Click on “IP Addresses”

    5.     Scroll down to the bottom of the page to see your custom URL under the heading: “IP Authentication Login URL”         

    For example, your link will look something like this: /YOURCUSTOMLINK

    If you do not see a link here and your log in method is displayed as “USERNAME”, you do not have a custom link. Please see FAQ called: “How do I Set-UP a Custom URL for NCM, PNCM and/or SNCM”

    7. Copy and paste this entire link into your browser to see if you can access. NOTE: This will be the same link you have been using, however, please humor us. We have found that this works for most of people.

    8. If you are able to access with your link, HOORAY! Please replace your existing links/icons/shortcuts/etc with this one. Please see “NOTE” above.

    If you still cannot access with your custom link, please contact us at support@nutritioncaremanual.org so we can troubleshoot and get you up and running asap.

    What are the technical specifications to access NCM products from my computer?
    • Microsoft Internet Explorer v9.0 and above
    • Mozilla Firefox
    • Apple Safari
    • Google Chrome
    • Adobe Acrobat 7.0+
    Javascript and cookies must be enabled on your browser in order to use this Web site.
    Pop-up blocker not recommended as new browser windows will be launched for printer-friendly client education, references, and external Web sites.
     

  • I do not see the menu options in the green menu bar

    If you do not see menu options in the green menu bar in the Nutrition Care Manual, you are viewing the site in Internet Explorer's Compatibility Mode, which causes issues in rendering some newer features of HTML.

    • Please go to Tools in your browser
    • Unclick "Compatibility View"

    OR

    • Go to Tools
    • Click on "Compatibility View Settings"
    • Choose Nutrition Care Manual from the list and click on "Remove"